Refund policy

At SoftShopWellness, we strive to provide high-quality products and a smooth shopping experience. Please read our policy carefully before making a purchase.

Returns

We accept returns only in the following cases:

• Product received is damaged
• Product received is defective
• Incorrect product delivered

To be eligible for a return:

• You must raise a request within 48 hours of delivery
• The product must be unused and in original packaging
• Proper unboxing proof (video) must be provided

Open Box Delivery Policy (Mandatory)

To ensure a smooth return process, we have a strict open box policy:

• Please record a clear unboxing video while opening your package
• The video must start before opening the package and clearly show the package condition
• The video should show all sides of the package and the product inside
• No claims for damage, missing items, or incorrect product will be accepted without a proper unboxing video

Refunds

Once your return request is approved and the product is received, we will process your refund:

• Refunds will be processed within 5-7 business days
• The refund will be credited to the original payment method

Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order
• Once the order is shipped, it cannot be cancelled
• If cancelled successfully, the refund will be processed within 5-7 business days

Non-Returnable Items

• Used or opened products
• Products without original packaging
• Items without unboxing video proof
• Products purchased during sale or clearance

Contact Us

If you have any questions or wish to raise a return/cancellation request, please contact us:

• Email: softshopwellness@gmail.com
• Phone: 8285775544